The Customer Experience ( CX ) is an Investment! It is NOT an Expense!

*WARNING: Business Cliche Below, May Not Be Suitable for Regular People"

So should type a bunch of business jargon and brag about our acclaim and awards and how gigantic our customers are? Nope. Because that seems to be the standard, which is great for them and ok to do but at FACXION, we don't want to be everyone.

We will end up calling you if your company doesn't pass our CIQX Assessment. However, be honest about your company;s CX health and IQ. You know, right now, as you are reading this if your CX operation is trailing competition, dominating, or simply needs an high end update. If your answer is any of those answers, please contact us. We still want to network with the dominating answers and learn about their CX platform also. As one of my previous superiors use to say "Wait (weight) broke the wagon!" so don't have your wagon break! Contact FACXION via our Form by clicking on this sentence. We would love to hear from you via phone even more! Call us at +1 (412) 915-2386

We will quickly admit our clients are not huge or comparable in terms of revenue to the Fortune 500 (someday...sure). However we like to think we make each client feel like they operate the biggest company on Earth. Because when directly working with them, they are huge to FACXION and many times its a founder who loves their company like a child and we undersatand the importance or quality high end work for our clients.

You will feel the same priority when we begin working with your organization. Even though we could accept the challenge of a 1M+ customer base company, we are being patient and our true passion comes when helping regional small businesses to medium sized business typically doing less than $25M per year in revenue. Some clients are "local famous" and we therefore keep our bragging local also.

It's not arrogance and businarcism but rather a confident company mindset that we truly believe we deliver consulting work at a level as high if not exceeding many big firms due to the personalized relationship created through the FACXION process.

OUR METHOD OF MADNESS & CHAOS TO CREATE A MASTERPIECE!

LEAN₃CX³ - As a LeanCX certified CX professional, we operate CX strategy and development through a modified Lean framework we named Lean₃CX³ or LeanCX 3 by 3 - Our design philosophy uses proven business management methods (i.e. Lean Management) and transfers the principles in to a CX Strategy & Development framework that, implemented and with limited staff training, creates efficient, simplified but high production CX platforms. At FACXION we wanted to make sure each levelbut modified for futher simplicity by creating an order of 3 in multiple areas of CX plan development,

THANK YOU FOR TIME, WE SINCERELY HOPE TO CONNECT SOON! Kind regards, Ben Wilson, Director of CX at FACXION, LLC

THE MISSION? To increase customer engagement, lower customer acquisition costs, grow customer loyalty, create a remarkable experience, and launching revenue into the stratosphere? Well...it is time to accomplished that mission! Get ready for LAUNCH!

EXPEDITION EXPERIENCE is ready! With you at Captain and your crew managing Mission Control, with FACXION all aboard and ready for the count! All that's left is to push the button!

IT IS GO TIME! 5...4....

LAUNCH YOUR REVENUE ROCKET in 3...2...1...BLAST OFF!