FaCXion Innovates Experience! FaCXion is your Customer Experience (CX) Consulting Firm + Customer Journey App Developer!
Introducing aCX!onware® - the Customer Management Platform with (AIDE) Artificial Intelligence with Digital Empathy! The Goal is with persistence, faith, and a lot of luck, we will Launch Mid-2022!
(Currently in Development - Great Innovation at Work!)
It will be customized for you and your customers needs. With outside the box thinking and design that is producing a disruptive customer experience and management application set to stand alone in the industry! aCX!onware® is our full customer cycle management software solution for your business! Traditional CRMs are not enough in this rapidly changing business environment. We are creating aCX!onware® to offer clients a full customer experience management solution. This platform will truly stand alone among the competition, from the largest to the smallest competitor, we have a goal to change the CX software landscape! How? Click that button to find out!
The Happy Meter!
Unfortunately you can't just turn the dial and make your customers happy and leaving with a memorable experience. It takes creative thinking, strategy development, and implementation. Implementation that might come with failure! We are here to help eliminate that chance of failure through our background and previous work!
FaCXion Can Help You Find The Perfect CX Candidate or an Entire CX Department!
Did you know FaCXion offers CXecutive Level Recruiting Services and Full Service CX Staffing Solutions? Well....now you do! Learn more below!
Niche CX Recruiting
With a combined background in both executive recruiting and customer experience strategy development, our human capital staff are able to help you first decide what your CX staff / department should look like (even though it's essentially the entire company.)
Your company might warrant a C-level Experience and Customer Success Leader with a full CX department underneath that person. Maybe your company is better suited for a peer level CX staff with a CX Director located within each customer touch-point department. We have filled both types of roles at the department level and individual level and can definitely help you wade through rough waters with regards to your human capital needs in CX.
Our process delves deep into understanding candidates as people, not just the words they put on a piece of paper.
Our process is more like dating / matchmaking as we have found that multiple people will always have a great career background, but it's the chemistry between the candidate and hiring company that basically predetermines their success and we promise your ROI will far exceed the investment needed to find the perfect candidate!